Build and sustain an innovative work environment Assignment - 2

Build and sustain an innovative work environment - Assignment Example It offers a wide selection of cutting-edge technology tablet pc’s, smartphones and related services such as application configuration, networking, software updates and training on the best use of the devices. Located in Serres Macedonia, the business strives to meet the global challenge posed by stiff competition and attain its goal of serving over 20 million clients annually through effective marketing by 2016. Smart Spot is well acquainted with the sheer fact that it operates in a market characterized by hasty change and an incessant quest for effective and efficient services and perceives innovation as the only way of meeting the customers demand and maintain its market share. In its innovation process, the organization embraces the broadmindedness and creates a space where trust can happen and risks taken in the innovation process. In generation of ideas, the owner, George Papadopoulos and the shareholders ensure that all parties are comprehensively involved thus helping the business to develop best services and products that meet customer needs, tastes and preferences (Innovation and Business Industry Skills Council, 2010). Through daily interaction with George Papadopoulos, it was evident that customers experienced delays when they made orders. The stakeholder ostensibly blamed it on the inefficient operation of the attendants and kept on complaining about a practice that was costly both in terms of time and money. After the realization of this major setback, we resulted to introduce vending machines in some sections of the stall. Apparently, the lead time was maintained but the waiting time was reduced by 50% and 87% of clients expressed satisfaction with the new service delivery method. My intention to reduce the wait time by 60% was already surpassed and now just needed to make thorough and methodical consultation with George Papadopoulos and systems engineers within the research and